Free Tool · Vendor Management
Free SLA Downtime Operational Penalty Cost Calculator
Trace the actual institutional cost of platform outages against vendor SLA commitments, compute excess-downtime penalty charges and staff productivity losses, and export a printable SLA breach report.
Runs in your browser · No login · PDF export included
Contract Profile
SLA Parameters
Operational Impact
Outage Incidents
Total institutional cost
$0
Add outage incidents and click Calculate to see the full cost breakdown against your SLA.
No breach
Excess: 0 h
AY 2026
Cost Breakdown
Incident Log
SLA Ledger
Governance Notes
How the SLA penalty calculator works
Follow these steps to get results in under a minute
01
Enter your SLA parameters
Set the vendor uptime guarantee, annual contract value, penalty rate per excess hour, and measurement period to model the agreement.
02
Log your outage incidents
Add each outage with its name, date, and duration in hours so the calculator can compare total downtime against the SLA allowance.
03
Export the SLA breach report
Download a printable PDF with the full cost breakdown, incident log, and governance recommendations for vendor review meetings.